Often we come across issues where a Page's lead access has been customized in Facebook Business Manager. If lead access has been customized, then not all Page administrators will have access to leads (more from Facebook here).

To check if Lead access has been customized:

From your Facebook Business Manager account, go to Integrations > Lead Access
Find the Page you're having lead access issues with. If it looks like the following the Page access HAS NOT been customized (which is a good thing):



If lead access HAS BEEN CUSTOMIZED, then your lead access page will look something like this:



If you page looks like this last image, then you'll need to try the following: Business Manager Lead Access.
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