When you become a Page admin after signing up to LeadSync, sometimes we don't have the correct permissions so that we can access that Page's leads.

To reset LeadSync's permissions for your newer Pages:

1. Remove LeadSync from your Facebook Business Integrations.

2. Sign back into LeadSync and accept the permission requests.

3. Test your lead connection by going to:


From there, choose the page and the form you're using then click the "create lead" button.

Then, click the "Track Status" button.

You should then see a table with the lead status. If it still says "pending" in one of the status fields, give it 30 seconds, then click the "track status" button again.

Our App ID is: 1711149865783520, and you should see something like this:

If you get an error, please take a screenshot and send it to us via the support form.

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