Articles on: FAQ

How to add a Facebook Page Admin

To be able to access the leads created via your Page's ads, you need to be a direct page administrator. If you're not already a Page admin, ask the existing Page admin to add you.

For the OLD Facebook Page experience

From your Facebook Page, click on Settings, then Page Roles
Scroll down to the Existing Page Roles section to see if the person responsible for running lead ads is already a Page Admin.
Existing Facebook Page Roles
If they are not already a Page Admin, scroll back up and and them as an ADMIN via the Assign a New Page Role section.
NOTE: In order to make someone a page admin, they will need to have liked the page.

For NEW Facebook Page experience

From your Facebook Page, click the Manage button

Then go to the Page access section
Next to the People with Facebook access title, click the Add New link
Add the Facebook account you will be using via LeadSync

For instruction on providing lead access via Business Manager, please see Facebook's instructions here.

Once this has been done, you will need to reset your LeadSync permissions in order to access and process leads.

Updated on: 12/10/2022

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