To be able to access the leads created via your Page's ads, you need to be a direct page administrator. If you're not already a Page admin, ask the existing Page admin to add you.
Here's how:
From your Facebook Page, click on Settings, then Page Roles
Scroll down to the Existing Page Roles section to see if the person responsible for running lead ads is already a Page Admin.
If they are not already a Page Admin, scroll back up and and them as an ADMIN via the Assign a New Page Role section.
NOTE: In order to make someone a page admin, they will need to have liked the page.
Once this has been done, you may need to reset your LeadSync permissions in order to access and process leads.
Here's how:
From your Facebook Page, click on Settings, then Page Roles
Scroll down to the Existing Page Roles section to see if the person responsible for running lead ads is already a Page Admin.
If they are not already a Page Admin, scroll back up and and them as an ADMIN via the Assign a New Page Role section.
NOTE: In order to make someone a page admin, they will need to have liked the page.
Once this has been done, you may need to reset your LeadSync permissions in order to access and process leads.
Updated on: 18 / 02 / 2021