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Frequently and infrequently asked questions.
How to add SMS credits to your account
If you're no longer receiving SMS's, you may have used up your monthly quota of 10 free SMS notifications. Here's how to add an additional monthly subscription that will give you 100 or more SMS credits per month. Please Note: if you purchase SMS's while still on your 14 day trial, SMS credits won't be applied until after your trial converts to a paid plan. Go to your [
How to Download all Your Facebook Leads
To find and download all your Facebook Lead ad leads: Go to your facebook page Click on "Publishing Tools" located under the More menu item Click on the "Forms Library" link in the left hand menu Then click on the Download link for the form you wish to download leads for
Connect multiple Facebook accounts or Connected to the wrong account
By default, when you click on "Continue with Facebook", LeadSync will connect the Facebook account that you're already logged in to. Please note: we access Page leads via your personal account, not your Ad account. If your personal facebook account has admin access to a Page, then we will be able to access leads for that page. You can add other Facebook personal account to your LeadSync account as follows: To connect another Facebook account: Log out of Facebook Go to your Accoun
Send Leads to Multiple Email Addresses
There are two ways to send leads to multiple email addresses: In Email connection setup, you can add multiple email addresses by comma separating them: Comma Separate Emails Add multiple Email Connections and Lead Form connections.
How can I cancel my LeadSync account?
If you'd like to cancel your LeadSync account, you can do so from your Account section. Just click on the Cancel & Remove Data link. If you no longer have access to your LeadSync account, please email your cancellation request to email@example.com and mention the last 4 digits of your credit card. Please Note: Cancelling will remove all your data from LeadSync.
How to add a Facebook Page Admin
To be able to access the leads created via your Page's ads, you need to be a direct page administrator. If you're not already a Page admin, ask the existing Page admin to add you. Here's how: From your Facebook Page, click on Settings, then Page Roles Scroll down to the Existing Page Roles section to see if the person responsible for running lead ads is already a Page Admin. ![Existing Facebook Page Ro
Connecting Facebook Accounts to LeadSync
By default, when you click on the "Continue with Facebook" button in LeadSync, LeadSync will connect the Facebook account that you're already logged in to. If you already have a Facebook account connected to another LeadSync account, you may also see an error when trying to connect. To attach a different Facebook account to LeadSync: Log out of Facebook Go to your Ac
Why choose LeadSync over Zapier?
This is a pretty common questions from prospective customers. Take a look at this blog post which outlines a couple of benefits of LeadSync over Zapier.
Start a WhatsApp Conversation with a Facebook Lead
If you'd like to receive an Email or SMS notifications with a link to contact leads via WhatsApp, you can combine our #phone token with the https://wa.me/ link. Just add https://wa.me/#phone into your Email and SMS message settings as follows: !(https://storage.crisp.chat/users/helpdesk/website/e6f705e992626000/82369a6a-acde-487d-a143
Why do you require credit card details for a trial?
We ask for credit card detail as a way of qualifying customers so that we don't generate a lot of span on our platform. Given that LeadSync gives our customers the ability to delivery emails, and update other platforms such as CRM's and Email Services, we like to be careful as to who has access to our platform. Asking for credit card details is one way of doing this. As outlined on our checkout page, you won't be billed for 14 days and we offer 30 day money back guarantee.
How do I remove LeadSync from Facebook?
To revoke and remove LeadSync’s access to your Facebook profile and page, follow these steps: Login to Facebook and click the down arrow icon at the very top right of your screen. Click Settings & Privacy > Settings, Find and click on Business Integrations from the menu on the left Find the LeadSync app and click View and edit Scroll down and click the Remove button. !(https://storage.crisp.chat/users/helpdesk/website/a954
Where can I find my invoice / receipt?
We send out invoices / receipts when you are billed. You can also find a billing history in your Account section under Invoice History. There you can download PDF versions of your invoices.
How do I update my credit card details
You can updated your credit card details in your account settings under Update Billing Details: https://leadsync.me/account/billing_settings/
How to Add a Facebook Business Admin
If you're using an agency or another person to help you setup Facebook Lead ads, the easiest way to give them the access they need is to add them as an Admin to your Facebook business account. Here's how: Go to business.facebook.com If you see the Select Business screen, click on your business. Click on the Business Settings button (top right) Click the Add button in the People section Enter the person's email address who you're inviting
I can only see Email and Slack as an option
Our Basic Account give you access to Email and Slack notifications. (If you're not familiar with Slack, ready here). To access Google Sheets and other integration, you'll need to upgrade to a Business account. You can upgrade via your Account section.
Does LeadSync send all the lead form data in an email notification?
Q: Does LeadSync send the actual lead to your email with all of the information included, or is it just a notification email that a lead came in? A: Yes. LeadSync will include all the Facebook lead form data in the notification email so that you don't have to download the CSV file to get all the details of the lead.