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FAQ
Frequently and infrequently asked questions.
How to add SMS credits to your account
If you're no longer receiving SMS's, you may have used up your monthly quota of 10 free SMS notifications. Here's how to add an additional monthly subscription that will give you 100 or more SMS credits per month. Please Note: if you purchase SMS's while still on your 14 day trial, SMS credits won't be applied until after your trial converts to a paid plan. Go to your [
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How to Download all Your Facebook Leads
To find and download all your Facebook Lead ad leads: Go to your facebook page Click on "Publishing Tools" located under the More menu item Click on the "Forms Library" link in the left hand menu Then click on the Download link for the form you wish to download leads for
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Send Leads to Multiple Email Addresses
There are two ways to send leads to multiple email addresses: In Email connection setup, you can add multiple email addresses by comma separating them: Comma Separate Emails Add multiple Email Connections and Lead Form connections.
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How can I cancel my account?
If you wish to cancel your account, go login to your LeadSync account and go to your Account section and click on the Cancel & Remove Data link. Please Note: This will remove all your data from LeadSync.
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Connected the wrong account or need to connect multiple Facebook accounts
By default, when you click on "Continue with Facebook", LeadSync will connect the Facebook account that you're already logged in to. To connect another Facebook account: Log out of Facebook Go to your Account section in LeadSync and click Continue with Facebook to add another account. Sign in to the Facebook account you wish to add.
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How to add a Facebook Page Admin
To be able to access the leads created via your Page's ads, you need to be a direct page administrator. If you're not already a Page admin, ask the existing Page admin to add you. Here's how: From your Facebook Page, click on Settings, then Page Roles Scroll down to the Existing Page Roles section to see if the person responsible for running lead ads is already a Page Admin.  Click the Add button in the People section Enter the person's email address who you're inviting
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I can only see Email and Slack as an option in Connections, not Google Sheets and others
Our Basic Account give you access to Email and Slack notifications. (If you're not familiar with Slack, ready here). To access Google Sheets and other integration, you'll need to upgrade to a Business account. You can upgrade via your Account section.
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