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Frequently and infrequently asked questions.
Adding SMS credits to your account
If you've used up your monthly quota of 10 free SMS notifications, here's how to add an additional monthly subscription that will give you 100 or more SMS credits per month. Go to your Account section Click on the SMS tab In the blocks field, enter the number of SMS blocks you would like to add. Each block costs $5 and w
Why choose LeadSync over Zapier?
This is a pretty common questions from prospective customers. Take a look at this blog post which outlines a couple of benefits of LeadSync over Zapier.
How can I cancel my account?
If you wish to cancel your account, please email email@example.com and let us know the account email address. If you signed up using Facebook, this will be your Facebook email address.
Connecting Facebook Accounts to LeadSync
By default, when you click on the "Continue with Facebook" button in LeadSync, LeadSync will connect the Facebook account that you're already logged in to. If you already have a Facebook account connected to another LeadSync account, you may also see an error when trying to connect. To attach a different Facebook account to LeadSync: Log out of Facebook Go to your Ac
How to Add a Facebook Business Admin
If you're using an agency or another person to help you setup Facebook Lead ads, the easiest way to give them the access they need is to add them as an Admin to your Facebook business account. Here's how: Go to business.facebook.com If you see the Select Business screen, click on your business. Click on the Business Settings button (top right) Click the Add button in the People section Enter the person's email address who you're inviting
Connected the wrong account or need to connect multiple Facebook accounts
By default, when you click on "Continue with Facebook", LeadSync will connect the Facebook account that you're already logged in to. To connect another Facebook account: Log out of Facebook Go to your Account section in LeadSync and click Continue with Facebook to add another account. Sign in to the Facebook account you wish to add.
Why do you require credit card details for a trial?
We ask for credit card detail as a way of qualifying customers so that we don't generate a lot of span on our platform. Given that LeadSync gives our customers the ability to delivery emails, and update other platforms such as CRM's and Email Services, we like to be careful as to who has access to our platform. Asking for credit card details is one way of doing this. As outlined on our checkout page, you won't be billed for 14 days and we offer 30 day money back guarantee.
How do I remove LeadSync from my Facebook business integrations?
To revoke and remove LeadSync’s access to your Facebook profile and page, follow these steps: Login to Facebook and go to your Settings Find and click on Business Integrations from the menu on the left Find the LeadSync app and click View and edit Click Remove.
How to start a WhatsApp Conversation with a new Facebook lead
If you'd like to receive an Email or SMS notifications with a link to contact leads via WhatsApp, you can combine our #phone token with the https://wa.me/ link. Just add https://wa.me/#phone into your Email and SMS message settings as follows: !(https://storage.crisp.chat/users/helpdesk/website/e6f705e992626000/82369a6a-acde-487d-a143
How do I update my credit card details
You can updated your credit card details in your account settings under Update Billing Details: https://leadsync.me/account/billing_settings/
Send Leads to Multiple Email Addresses
There are two ways to send leads to multiple email addresses: In Email connection setup, you can add multiple email addresses by comma separating them: Comma Separate Emails Add multiple Email Connections and Lead Form connections.
Where can I find my invoice / receipt?
We send out invoices / receipts when you are billed. You can also find a billing history in your Account section under Invoice History. There you can download PDF versions of your invoices.