Q: How to Setup Facebook Lead Ads Email Notifications

The following instructions will show you how to setup email notifications for Facebook Lead Ads using LeadSync.me . Please Note: you need to be a Page administrator or have access to Page lead via Business Manager to setup connections and lead forms. Facebook Lead Ads Email Notifications Setup Instructions Sign up to LeadSync.me Once you've confirmed your account, connect your Facebook account Click on Connections and Add Connection Select “Email” from the connections drop down box, then add your email details and name your connection, then click Update connection. Go back into the Lists area and click on the Add Facebook Lead Form button Select your Page from the drop down, then wait for LeadSync.me to access your Page. Once the Forms that are associated with your page have loaded, select one from the second drop down, then select

Question 1

How to Setup Facebook Lead Ads Email Notifications

Accepted Answer

The following instructions will show you how to setup email notifications for Facebook Lead Ads using LeadSync.me.

Please Note: you need to be a Page administrator or have access to Page lead via Business Manager to setup connections and lead forms.

Facebook Lead Ads Email Notifications Setup Instructions

Sign up to LeadSync.me
Once you've confirmed your account, connect your Facebook account

Click on Connections and Add Connection

Select “Email” from the connections drop down box, then add your email details and name your connection, then click Update connection.

Go back into the Lists area and click on the Add Facebook Lead Form button

Select your Page from the drop down, then wait for LeadSync.me to access your Page.
Once the Forms that are associated with your page have loaded, select one from the second drop down, then select

Question 2

How to Test Your Lead Form Connection

Accepted Answer

To make sure you're receiving LeadSync Email, SMS or CRM updates, here's how to test your connection:

Go to https://developers.facebook.com/tools/lead-ads-testing
Select your Page and your Form from the dropdown - make sure it's the same form you've setup in your LeadSync connection.
Click on the "Preview Form" link to fill in test data to the form you'll be using and submit.
Give it a couple of seconds then click “Track Status”.
The LeadSync App ID is: 1711149865783520. If the status still says “pending”, then give it another 20 seconds then click “Track Status” again.
You should see "success"under the status column and "200" under the HTTP code column. See the screenshot below. If not, take a screenshot and send it through to our support team.
You should also receive a test email.

Still not getting leads from your live ads? Then please make sure that the lead form your using in your ads is the same one you've setup on LeadSync:

Question 3

How to Reset LeadSync's Permissions

Accepted Answer

When you become a Page admin of a new page after signing up to LeadSync, sometimes we don't have the correct permissions. And sometimes, for reasons unknown to us, Facebook resetup all Page permissions.

This means you might be receiving Warning emails, or you'll be unable to see and connect to new Pages/Forms.

To ensure we have access to the Pages you want to access leads from, please follow the steps in this video:

${frame}Reset Facebook Page Permissions

Now to test you Lead Form setup, go to the Facebook Testing Tool.

Choose the page and the form you're using then click the "create lead" button
Then, click the "Track Status" button.

You should then see a table with the lead status. If it still says "pending" in one of the status fields, give it 30 seconds, then click the "track status" button again.

Our App ID is: 1711149865783520, and you should see something like this:

If you get an error, please take a screenshot and send it to us via the support form.

Question 4

Making sure the lead form you're using in you Ad is the same one you've setup in LeadSync

Accepted Answer

One of the most common reasons we see for people not receiving leads is due to their Facebook Ad using a different form to the one that's been setup in LeadSync.

Here's how to make sure you've setup the same Form in LeadSync as the one you're using in your Facebook ad:

From your Facebook Ads Manager account, find the Lead Ad you're running and edit it. You'll be able to see the form that your ad is using. For this example, my ad is using the form called "LS - 30% Discount Form".

Login to your LeadSync account a go to the Lead Forms. Check that you have setup the same form that you're using in your ad.

Please Note: The images above are examples from our own account. You will have different form names.

Question 5

I'm not getting lead notifications... help!

Accepted Answer

Here are the most common reasons why you might not be receiving leads and how to troubleshoot the issue:

Make sure your Facebook Ad is using the same lead form as the one you have setup in LeadSync. This is a common issue, so please make sure the Page/Form you've setup in your Lead Forms area, is the same one you're using in your ad. Here's how to find out what form you're using in your Facebook Lead Ad.
Check that you've spelt the email address correctly in your Connections
Check your spam folder. Sometimes leads end up in spam. If they do, make sure you mark them as not being spam.

Once you've checked these, run a test on your lead form using Facebook's Lead Ad Testing Tool.

In the test tool, choose the Page and the Form you're using then click the "create lead" button.

Then, click the "Track Status" button.

If it still says "pending" in one of the status fields, give it 10 seconds, then click the "track status" button again. Repeat until the status changes to "success" or "failed".

Our App ID is: 1711149865783520, and you should see "success" under the status column and "200" under the HTTP code column.

Your should also receive a test lead notification to email address or othe

Question 6

Customizing the Facebook Lead Ad Notification

Accepted Answer

You can customize your facebook lead ads email notifications email by going to the Messages Section.

You can customize the following settings:

From Name: this should be a name that you can easily identify as a lead. The from email address will be "admin@ leadsync.me". This can only be changed of you're on the Agency plan.
Email Subject: you can add the tokens "#form" and "#page" that will automatically insert the name of the form and page that the lead was generated from.
Email introduction: a short intro that will appear before the lead details.
Email Signature: nice to have if you're generating leads for another business.
Logo: another nice touch if you're creating leads on behalf of another business.

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