Question 1

How to Setup Facebook Lead Ads Email Notifications

Accepted Answer

The following instructions will show you how to setup email notifications for Facebook Lead Ads using LeadSync.me. This FAQ assumes that you have already created a Facebook Lead ad campaign. You will need to publish a lead form before you set up a notifications using LeadSync.

${frame}Setting up LeadSync Facebook Lead Ad Email Notifications

Please Note: Ideally you need to be a direct Page administrator for LeadSync to be able to process leads via your Facebook account. You can access Page leads via Business Manager however, this often can result in conflicting permissions and failed connections.

Access to Page lead data is best done via your personal Facebook account.

Facebook Lead Ads Email Notifications Setup Instructions

Sign up to LeadSync.me
Once you've confirmed your account, connect your Facebook account

Click on Connections and Add Connection

Select “Email” from the connections drop down box, then add your email details and name your connection, then click Update connection.

![](https://storage.crisp.chat/users/helpdesk/website/fbc258be3bebf000/0

Question 2

Testing Your Lead Form Connection with Facebook's Tool

Accepted Answer

${youtube}Using the Facebook Lead Ad testing tool

Fill in your form with a valid email address and submit,

Enter a valid email address

If you see an error that says "A lead has already been created for this form. To create a new lead, please delete this one." then click the Delete button and try again.
Click then Track Status button.
You should see the following:

NOTE: If the status says "pending", wait 10 seconds then click Track Status again.
The LeadSync App ID is 1711149865783520, if you see a failure or error code, next to this app ID, please take a screenshot and send it to admin@leadsync.me.
You should receive a test lead to the connection you've setup to this Page/Lead combination.

Question 3

How to Reset LeadSync's Permissions

Accepted Answer

From time to time Facebook resets LeadSyncs access to your Pages.

You might have received a warning email from us, or you may have stopped receiving new lead notifications.

To reset these permissions, ensuring we have access to your Pages, please follow the steps below:

Login to your LeadSync Account and go to the ADs Accounts section.
Remove your account by clicking the delete link.
Login to your personal Facebook account that you had attached to LeadSync and go to your Settings & Privacy > Setting
Then click the Security and Login link
Then click Business Integrations and find the LeadSync Lead Ad Notifications app and click Remove. All your form settings will stay in place in LeadSync, so proceed with the popup promts.
Log back into your LeadSync account, go to the ADs Accounts section and add you personal Facebook account that is an admin for the Pages you wish to access. Be sure to give LeadSync permission to access leads for your Pages as you go through the Facebook permission settings.

Question 4

Quick Start Guide: Lead Ad Email Notifications Wizard

Accepted Answer

The quickest and easiest way to set up your first Facebook Lead Ad email notification is to use the set up wizard. Here's how.

${youtube}Facebook Lead Ad Email notification wizard

After you've added your Facebook account, click the Setup Email Notification button from the ADs Accounts page.
From the drop down, select your Facebook Page
Then select the Form you're using in your lead ad
Enter the email address where you would like notifications to be sent.
Test you notification set up to make sure everything has been connected properly.

Question 5

I'm not getting lead notifications

Accepted Answer

Here are the most common reasons why you might not be receiving leads and how to troubleshoot the issue:

**Your Ad is using a different form to the one you've setup in LeadSync: ** Make sure your Facebook Ad is using the same lead form as the one you have setup in LeadSync. This is a common issue, so please make sure the Page/Form you've setup in your Lead Forms area, is the same one you're using in your ad. Here's how to find out what form you're using in your Facebook Lead Ad.
The Email notification has gone to your spam folder. Check your spam folder. Sometimes leads end up in spam. If they do, make sure you mark them as not being spam and add admin@leadsync.me to your address book.
LeadSync is missing the Facebook Permissions to access your leads Sometime we Facebook resets the 3rd party permissions that allow LeadSync to process and send new leads. Here's how to reset them.
There's a spelling mistake in Connection email address: Check that you've spelled the email address correctly in your Connections.

Once you've checked these, run a test on your lead form using Facebook's Lead Ad Testing Tool.

In th

Question 6

Is the lead form you're using in your Ad the same one setup in LeadSync

Accepted Answer

One of the most common reasons we see for people not receiving leads is due to their Facebook Ad using a different form to the one that's been setup in LeadSync.

Here's how to make sure you've setup the same Form in LeadSync as the one you're using in your Facebook ad:

From your Facebook Ads Manager account, find the Lead Ad you're running and edit it. You'll be able to see the form that your ad is using. For this example, my ad is using the form called "LS - 30% Discount Form".

Login to your LeadSync account and go to the Lead Forms. Check that you have setup the same form that you're using in your ad.

Please Note: The images above are examples from our own account. You will have different form names.

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