From time to time Facebook resets LeadSyncs access to your Pages.

You might have received a warning email from us, or you may have stopped receiving new lead notifications.

To reset these permissions, ensuring we have access to your Pages, please follow the steps in this video or in the details below:

Go to your Ads Accounts section in LeadSync and Delete the Facebook account you have attached previously
Login to your Facebook account that you had attached to LeadSync and go to your Setting
Click on Business Integrations
Find the LeadSync Lead Ad Notifications app, select it and click Remove

Go back to your LeadSync account and click the Add Facebook Account button, click Continue as [Your Name]
In the next window, click the Choose What to Allow link
In the next window, make sure the Manage you Page selector is turned on and that all the Pages you want LeadSync to access are selected
Scroll down and make sure the Access leads for your Page selector is also turned on and that all the Pages you want LeadSync to access lead from, are turned on (should be the same Pages as for step 7).
Click OK.
Return to your Lead Forms section in LeadSync and edit and resave the lead form connection you were having issues with.

Now to test you Lead Form setup, go to the Facebook Testing Tool

Choose the page and the form you're using then click the "create lead" button
Then, click the "Track Status" button.

You should then see a table with the lead status. If it still says "pending" in one of the status fields, give it 30 seconds, then click the "track status" button again.

Our App ID is: 1711149865783520, and you should see something like this:

If you get an error, please take a screenshot and send it to us via the support form.
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