From time to time Facebook resets LeadSyncs access to your Pages.

You might have received a warning email from us, or you may have stopped receiving new lead notifications.

To reset these permissions, ensuring we have access to your Pages, please follow the steps in this video or in the details below:

Login to your LeadSync Account and go to the ADs Accounts section.
Remove your account by clicking the delete link.
Login to your personal Facebook account that you had attached to LeadSync and go to your Settings & Privacy > Setting

Click on Business Integrations from the left menu.

Find the LeadSync Lead Ad Notifications app. Select the check box and click Remove.

Log back into your LeadSync account, go to the ADs Accounts section and add you personal Facebook account that is an admin for the Pages you wish to access. Be sure to give LeadSync permission to access leads for your Pages as you go through the Facebook permission settings.

Now test you Lead Form setup, by going to the Facebook Testing Tool

Choose the page and the form you're using then click the "create lead" button
Then, click the "Track Status" button.
You may need to click "Track Status" a couple of times until you see either a Success or Failed status.

Our App ID is: 1711149865783520, and you should see something like this:



If your test fails, please take a screenshot and send it to support@leadsync.me
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