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Not receiving notifications? Can't see you Facebook Page in LeadSync? Try here first.
How to Reset LeadSync's Permissions
From time to time Facebook resets LeadSyncs access to your Pages. You might have received a warning email from us, or you may have stopped receiving new lead notifications. To reset these permissions, ensuring we have access to your Pages, please follow the steps in this video or in the details below: Login to your LeadSync Account and go to the ADs Accounts section. Remove your account by clicking the delete link. Login to your personal
How to Test Your Lead Form Connection using Facebook's Testing Tool
Go to Facebook's Testing Tool Page Select YOUR Page and Form from the drop down, making sure that it's the same combination as what you've setup in LeadSync in your Lead Forms section. Click the Create Lead Button. If you get an error that says "A lead has already been created for this form. To create a new lea
I'm not getting lead notifications
Here are the most common reasons why you might not be receiving leads and how to troubleshoot the issue: **Your Ad is using a different form to the one you've setup in LeadSync: ** Make sure your Facebook Ad is using the same lead form as the one you have setup in LeadSync. This is a common issue, so please make sure the Page/Form you've setup in your Lead Forms area, is the same one you're using in your ad. Here's how to find out [what form you're
Making sure the lead form you're using in your Ad is the same one you've setup in LeadSync
One of the most common reasons we see for people not receiving leads is due to their Facebook Ad using a different form to the one that's been setup in LeadSync. Here's how to make sure you've setup the same Form in LeadSync as the one you're using in your Facebook ad: From your Facebook Ads Manager account, find the Lead Ad you're running and edit it. You'll be able to see the form that your ad is using. For this example, my ad is using the form called "LS - 30% Discount Form". !
I can't see my Facebook Page in LeadSync
There are usually one of two reasons why you might not be able to see your page in the Select Page dropdown when adding a new Lead form: You're not a Page Admin: To access your Facebook Page via LeadSync, you need to be a direct Page Admin It's a new Page: If you created a new Facebook Page after signing up to LeadSync, then it may not be listed. To refresh Page a
My leads appear to be taking a long time to arrive
The main aspect that can affect lead delivery time is your email service provider. We tend to see delivery times usually within a matter minutes so long as you're not using an email client that checks your email via POP or IMAP every 10 minutes (for example). People using a Gmail account for email notifications usually see leads in their inbox in 2 minutes or less from the time of the lead being submitted. Also make sure you have set the Timezone in your [Account setting](https://leadsy
I received an email saying "Error: no access to your Facebook account"
From time to time, Facebook re-sets the permissions that allow LeadSync to access and forward leads on your behalf. When this happens, we send you email letting you know and asking you to log in to LeadSync. Logging in to LeadSync should reinstate the permissions required. To make sure the permissions have successfully been refreshed, please run a quick test.
Not receiving leads from non-english lead forms
If you aren't receiving LeadSync lead notifications from forms in another language, please try the following: In Facebook Ads manager, edit your ad and duplicate the lead form Click on the settings tab in your form Rename your field ID's to English field ID's as per the above.
My personal account has been added but I can't add my Facebook Ads account
LeadSync accesses your leads via your personal account, not your ads account. So long as you are an admin of the Facebook Page you're using to advertise, we will be able to send lead notifications when a new lead is created in an ad using that Page. This is just the way Facebook set lead access up when they first created the product. By default, individuals who are Page admins have access to leads created via that page, NOT the Ad Account. There is a way to [set up access via Busin
Why is it taking so long for my leads to arrive? Delayed Lead Notifications.
From time to time, you may experience a delay in receiving your lead notifications. There are a couple of reasons why this may occur: A backlog of leads on LeadSync: When lots of LeadSync customers are generating lots of leads, sometimes there is a backlog in our lead processing queue and therefore a delay. We have alerts set up for when this happens so that we can increase resources and fix the issue. Facebook's marketing API: Occasionally there is a problem with Facebook's ma
CRM Access has been revoked from Lead Access Manager
CRM access has been revoked from Lead Access Manager When you run a test a see the error "CRM access has been revoked from Lead Access Manager", it may be due to Lead Access being customised in Business Manager. To make sure your account has access to leads for the page you're using: Go to Business Settings from your Facebook ads account ![Facebook Business Settings](https://storage.crisp.c
Autoresponder Email Isn't Formatting Properly
If you autoresponder email isn't formatting as you intended, this is often a result of rogue html elements (that you can see) being copied and pasted from another application. Please select all the copy in your autoresponder, then click the Remove Font Style button and re-format your autoresponder email using the tools in the editor.
Has Page Lead Acces Been Customized in Facebook Business Manager?
Often we come across issues where a Page's lead access has been customized in Facebook Business Manager. If lead access has been customized, then not all Page administrators will have access to leads (more from Facebook here). To check if Lead access has been customized: From your Facebook Business Manager account, go to Integrations > Lead Access Find the Page you're having lead access issues with. If