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• How to Reset LeadSync's Permissions

  When you become a Page admin of a new page after signing up to LeadSync, sometimes we don't have the correct permissions. And sometimes, for reasons unknown to us, Facebook resetup all Page permissions. This means you might be receiving Warning emails, or you'll be unable to see and connect to new Pages/Forms.  To ensure we have access to the Pages you want to access leads from, please follow the steps in this video: ${frame}Reset Facebook Page Permissions(https://player.vimeo.com/video/414Very popular

• I'm not getting lead notifications

  Here are the most common reasons why you might not be receiving leads and how to troubleshoot the issue: Your Ad is using a different form to the one you've setup in LeadSync: Make sure your Facebook Ad is using the same lead form as the one you have setup in LeadSync. This is a common issue, so please make sure the Page/Form you've setup in your Lead Forms area, is the same one you're using in your ad. Here's how to find out [what form you'reVery popular

• Making sure the lead form you're using in you Ad is the same one you've setup in LeadSync

  One of the most common reasons we see for people not receiving leads is due to their Facebook Ad using a different form to the one that's been setup in LeadSync. Here's how to make sure you've setup the same Form in LeadSync as the one you're using in your Facebook ad: From your Facebook Ads Manager account, find the Lead Ad you're running and edit it. You'll be able to see the form that your ad is using. For this example, my ad is using the form called "LS - 30% Discount Form". !Very popular

• How to Test Your Lead Form Connection using Facebook's Testing Tool

  Go to Facebook's Testing Tool Page Select the Page and Form from the drop down, making sure that it's the same combination as what you've setup in LeadSync in your Lead Forms section. Click the Create Lead Button. If you get an error that says "A lead has already been created for this form. To create a new lead, please delete this one." then click the delete button and try again.Very popular

• I can't see my Facebook Page in LeadSync

  There are usually one of two reasons why you might not be able to see your page in the Select Page dropdown when adding a new Lead form: You're not a Page Admin: To access your Facebook Page via LeadSync, you need to be a direct Page Admin It's a new Page: If you created a new Facebook Page after signing up to LeadSync, then it may not be listed. To refresh Page aPopular

• I received an email saying "Error: no access to your Facebook account"

  From time to time, Facebook re-sets the permissions that allow LeadSync to access and forward leads on your behalf.  When this happens, we send you email letting you know and asking you to log in to LeadSync.  Logging in to LeadSync should reinstate the permissions required.  To make sure the permissions have successfully been refreshed, please run a quick test.Some readers

• My leads are taking a long time to arrive via email

  The main aspect that can affect lead delivery time is your email service provider. We tend to see delivery times usually within a matter minutes so long as you're not using an email client that checks your email via pop or imap every 10 minutes (for example). People using a Gmail account for email notifications usually see leads in their inbox in 2 minutes or less from the time of the lead being submitted.Few readers