Articles on: Trouble Shooting

Why is it taking so long for my leads to arrive?

From time to time, you may experience a delay in receiving your lead notifications. There are a couple of reasons why this may occur:

A backlog of leads on LeadSync: When lots of LeadSync customers are generating lots of leads, sometimes there is a backlog in our lead processing queue and therefore a delay. We have alerts set up for when this happens so that we can increase resources and fix the issue.

Facebook's marketing API: Occasionally there is a problem with Facebook's marketing API. This is what we use to access and rout leads to your email address. (see their current status here). As with point 1, if lots of people are making requests to Facebook's API, it can slow things down.

Your email provider: may also be experiencing delays or outages. Check with your email provider's service status for any current issues. Sometime when there is an issue, it will take some time for email services to process their backlog of emails.

Updated on: 19/07/2021

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