How to Reset LeadSync's Permissions for Personal Account Connection
If you're not receiving leads or unable to see your Facebook Page name in your LeadSync account, then you may need to resets LeadSyncs permissions.
To reset these permissions, ensuring we have access to your Pages, please follow the steps below:
Login to your LeadSync Account and go to the ADs Accounts section.
Remove your account by clicking the delete link.
Login to your personal Facebook account that you've attached to LeadSync. Click on the down arrow next to you profile pic in the top right of your screen and go to Settings & Privacy > Setting
On the left of your screen, scroll down until you find the Business Integrations menu item.
Find the LeadSync Lead Ad Notifications app and click Remove. All your form settings will stay in place in LeadSync, so proceed with the popup promts.
Log back into your LeadSync account, go to the ADs Accounts section and add you personal Facebook account that is an admin for the Pages you wish to access. Be sure to give LeadSync permission to access leads for your Pages as you go through the Facebook permission settings.
Now test you Lead Form setup, by going to the Facebook Testing Tool.
Choose the page and the form you're using then click the "create lead" button
Then, click the "Track Status" button.
You may need to click "Track Status" a couple of times until you see either a Success or Failed status.
We have two APP ID's: 1711149865783520 and 559339176323491, and you should see something like this:
OR this.
If your test fails, please take a screenshot and send it to admin@leadsync.me
To reset these permissions, ensuring we have access to your Pages, please follow the steps below:
Login to your LeadSync Account and go to the ADs Accounts section.
Remove your account by clicking the delete link.
Login to your personal Facebook account that you've attached to LeadSync. Click on the down arrow next to you profile pic in the top right of your screen and go to Settings & Privacy > Setting
On the left of your screen, scroll down until you find the Business Integrations menu item.
Find the LeadSync Lead Ad Notifications app and click Remove. All your form settings will stay in place in LeadSync, so proceed with the popup promts.
Log back into your LeadSync account, go to the ADs Accounts section and add you personal Facebook account that is an admin for the Pages you wish to access. Be sure to give LeadSync permission to access leads for your Pages as you go through the Facebook permission settings.
Now test you Lead Form setup, by going to the Facebook Testing Tool.
Choose the page and the form you're using then click the "create lead" button
Then, click the "Track Status" button.
You may need to click "Track Status" a couple of times until you see either a Success or Failed status.
We have two APP ID's: 1711149865783520 and 559339176323491, and you should see something like this:
OR this.
If your test fails, please take a screenshot and send it to admin@leadsync.me
Updated on: 24/10/2024
Thank you!