To automatically respond to a new lead with an email, we have a simple email “auto-responder” that will instantly respond to new leads with an email.

You can use it simply to respond with an email like: “Hey, thanks for your enquiry, we’ll be in contact shortly”, or you can use it to deliver a PDF, or link to a video, or … I’ll leave it to you to innovate on it.

Please Note: people can't currently respond to these automated emails, so please ask them to take an action (call a number, visit a website, download a PDF, etc) or let them know you'll be touch soon.

How to Setup LeadSync Auto-Responder Emails

If you're new to LeadSync, first setup an Email connection so you receive an email notification whenever you generate a new lead via Facebook Lead Ads.
To automatically respond to new leads with an email, go to the "Autoresponders" section and click "Add Autoresponder".



Add the details to the email that you want your leads to receive. You can also add an attachment such as a PDF, Excel or Word doc.



Make sure you apply the responder to the appropriate connection. You can add an attachment to send as part of the email response.

Setting Up Multiple Autoresponders for different forms

Currently, this process is a little tricky but it can be achieved:

From the Connections section, add multiple connections for each Facebook Lead form you've setup. In the example below, I'm just using an email connection.



Now from the Lists section, add multiple Facebook Lead Forms for each form you want to send an autoresponder to. You'll then see something like the below in your list:



Go into the Autoresponder section, and add an autoresponder for each connection that connects to a different Lead form.
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