How to Add TikTok Lead Gen Form Leads to ServiceBridge

Automatically add TikTok Lead Gen Form leads to ServiceBridge.

Before You Start

• LeadSync account (Business plan or higher)
• TikTok for Business account with Lead Gen Form access
• An active TikTok Lead Gen Form campaign
• A ServiceBridge account with API access

Step 1: Connect Your TikTok Account

1. Log in to LeadSync
2. Go to Ad Accounts > TikTok from the left menu
3. Click Add TikTok Account
4. Sign in to TikTok for Business and authorize LeadSync
5. Your account appears in the table when connected

Step 2: Set Up a ServiceBridge Connection

1. Go to Connections from the left menu
2. Click Add Connection
3. Select ServiceBridge from the dropdown
4. Enter your ServiceBridge API Key
5. Name your connection (e.g., "TikTok Leads")
6. Click Update Connection

Step 3: Connect Your Lead Gen Form

1. Go to Lead Forms from the left menu
2. Click Add TikTok Lead Form
3. Select your Ad Account from the dropdown
4. Select your Lead Gen Form
5. Select your ServiceBridge Connection
6. Map your fields: Match TikTok form fields to ServiceBridge fields
7. Email
8. First Name
9. Last Name
10. Phone
11. Address
12. Click Update Notification

Step 4: Test Your Setup

Submit a test lead through your TikTok campaign. The customer should appear in ServiceBridge within 1-2 minutes.

Troubleshooting

• Can't see your Ad Account? Make sure your TikTok account has access to the ad account.
• Customer not appearing? Check that the email field is mapped correctly.
• Form not showing? The form must be part of an active or paused campaign.
• API Key issues? Contact ServiceBridge support to obtain your API credentials.

Connect TikTok Leads to ServiceBridge

Start syncing leads from your ad platform in under 2 minutes. No credit card required.

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