Skip to content

How to Set Up WhatsApp Lead Notifications

WhatsApp notifications let you receive lead details directly on WhatsApp the moment a new lead comes in. Every time someone fills out your lead form, LeadSync sends you a WhatsApp message with the lead's name, phone number, email, and any other form fields.

No Meta account or WhatsApp Business setup is needed on your end — just enter your WhatsApp phone number and you're good to go.

Credits

All accounts receive 10 free WhatsApp credits per month. Testing your connection will use 1 credit.

Need more? You can purchase a monthly pack of 200 WhatsApp credits for $5/month from your billing settings (see how to add credits below).

Setting Up WhatsApp Notifications

Step 1: Add a WhatsApp Connection

  1. Log in to LeadSync and go to your Connections section.
  2. Click the Add Connection button.
  3. From the Connection dropdown, select WhatsApp.
  4. Enter the WhatsApp phone number where you want to receive notifications. Include your country code (e.g. +1 555 123 4567).
  5. Give the connection a name for your reference (e.g. "My WhatsApp").
  6. Click Update Connection.

Step 2: Connect to a Lead Form

  1. Go to the Lead Forms section.
  2. Select the Page and Form you're running ads with.
  3. Choose the WhatsApp connection you just created.
  4. Click Update Notifications.
  5. Test your connection to make sure everything is working. This will use 1 credit.

That's it — you'll now receive a WhatsApp message every time a new lead comes in.

What the Notification Looks Like

Each WhatsApp notification includes:

  • Header: "New Lead Generated"
  • Page name: The Facebook Page, LinkedIn Page, or ad account the lead came from
  • Lead details: All form fields the lead submitted — name, phone, email, and any custom questions

For example:

New Lead Generated

New lead from ABC Realty.

Name: Jane Smith | Phone: +1 555 987 6543 | Email: jane@example.com | Budget: $500k

End of lead details.

Phone numbers and email addresses are tappable — tap to call or email the lead directly from the notification.

Adding WhatsApp Credits

  1. Go to your Account section.
  2. Click on the WhatsApp tab.
  3. Select the number of credit packs you'd like. Each pack is $5/month and gives you 200 credits. Credits reset at the start of each billing cycle.
  4. Click Update and you're done.

FAQ

What number do WhatsApp notifications come from?

Notifications are sent from LeadSync's own WhatsApp number. You don't need to set up your own WhatsApp Business account.

Can I use WhatsApp alongside email and SMS notifications?

Yes. WhatsApp, email, and SMS notifications are completely independent. You can set up all three on the same lead form if you like — each one will fire when a new lead comes in.

What happens when my credits run out?

WhatsApp notifications will stop sending until your credits reset at the start of your next billing cycle, or until you purchase additional credit packs. LeadSync will send you a reminder email when your credits are running low.

Do I need a WhatsApp Business account?

No. You just need a regular WhatsApp account on your phone. Enter the phone number associated with your WhatsApp account when setting up the connection.

Which lead sources support WhatsApp notifications?

WhatsApp notifications work with leads from Facebook, Instagram, LinkedIn, TikTok, and Google Ads — the same as email and SMS notifications.

Does testing the connection use a credit?

Yes, each test message uses 1 WhatsApp credit.