How to Set Up TikTok Lead Gen Form SMS Notifications

Get instant SMS notifications when someone submits your TikTok Lead Gen Form.

Before You Start

• LeadSync account (Business plan or higher)
• TikTok for Business account with Lead Gen Form access
• An active TikTok Lead Gen Form campaign
• A mobile phone that can receive SMS

Step 1: Connect Your TikTok Account

1. Log in to LeadSync
2. Go to Ad Accounts > TikTok from the left menu
3. Click Add TikTok Account
4. Sign in to TikTok for Business and authorize LeadSync
5. Your account appears in the table when connected

Step 2: Set Up an SMS Connection

1. Go to Connections from the left menu
2. Click Add Connection
3. Select SMS from the dropdown
4. Enter the phone number(s) to receive notifications
5. Use international format (e.g., +1 555 123 4567)
6. Add multiple numbers separated by commas
7. Name your connection (e.g., "Sales Team SMS")
8. Click Update Connection

Step 3: Connect Your Lead Gen Form

1. Go to Lead Forms from the left menu
2. Click Add TikTok Lead Form
3. Select your Ad Account from the dropdown
4. Select your Lead Gen Form
5. Select your SMS Connection
6. Click Update Notification

Step 4: Test Your Setup

Submit a test lead through your TikTok campaign. You should receive an SMS notification within 1-2 minutes.

Troubleshooting

• Can't see your Ad Account? Make sure your TikTok account has access to the ad account.
• No SMS received? Check the phone number format (must include country code).
• Form not showing? The form must be part of an active or paused campaign.
• SMS delayed? Check your phone's signal. SMS delivery can vary by carrier.