Customizing the Facebook Lead Ad Notification Email

You can customize your facebook lead ads email notifications email by going to the Messages Section.

1. From Name: this should be a name that you can easily identify as a lead. The from email address will be "admin@ leadsync.me". This can only be changed of you're on the Agency plan.
2. From Email Address: this can only be customised for Agency account holders. Please contact LeadSync support to enable this.
3. Email Subject: you can add the tokens "#form", "#page", "#phone and "#connection_name" tokens. This will automatically insert the name of the form, page and lead phove number that the lead was generated from. 
4. Email introduction: a short intro that will appear before the lead details. You can use the same tokens as above. You can also, for example, add "https://wa.me/#phone" to the introduction so that you can try to call the lead via WhatsApp.
5. Email Signature: nice to have if you're generating leads for another business. 
6. Logo: another nice touch if you're creating leads on behalf of another business.

Once you've customized your Notification Email, here's how to test it.

Updated on: 03/02/2026