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How to Add TikTok Lead Gen Form Leads to Zoho CRM

Automatically add TikTok Lead Gen Form leads to Zoho CRM.

Before You Start

  • LeadSync account (Business plan or higher)
  • TikTok for Business account with Lead Gen Form access
  • An active TikTok Lead Gen Form campaign
  • A Zoho CRM account

Step 1: Connect Your TikTok Account

  1. Log in to LeadSync
  2. Go to Ad Accounts > TikTok from the left menu
  3. Click Add TikTok Account
  4. Sign in to TikTok for Business and authorize LeadSync
  5. Your account appears in the table when connected

Step 2: Set Up a Zoho CRM Connection

  1. Go to Connections from the left menu
  2. Click Add Connection
  3. Select Zoho CRM from the dropdown
  4. Click Connect to Zoho and authorize LeadSync
  5. Name your connection (e.g., "TikTok Leads")
  6. Click Update Connection

Step 3: Connect Your Lead Gen Form

  1. Go to Lead Forms from the left menu
  2. Click Add TikTok Lead Form
  3. Select your Ad Account from the dropdown
  4. Select your Lead Gen Form
  5. Select your Zoho CRM Connection
  6. Map your fields: Match TikTok form fields to Zoho CRM fields
  7. Email (required)
  8. First Name
  9. Last Name
  10. Phone
  11. Company
  12. Click Update Notification

Step 4: Test Your Setup

Submit a test lead through your TikTok campaign. The lead should appear in Zoho CRM within 1-2 minutes.

Troubleshooting

  • Can't see your Ad Account? Make sure your TikTok account has access to the ad account.
  • Lead not appearing? Check that the email field is mapped correctly.
  • Form not showing? The form must be part of an active or paused campaign.
  • Connection expired? Reconnect by editing the connection and re-authorizing with Zoho.

Good to know

  • Duplicate emails are handled automatically. If the same person submits your form more than once, LeadSync updates the existing Zoho Lead instead of creating a duplicate record.
  • Lead source is set per channel. Leads from your TikTok form land in Zoho with Lead_Source = TikTok, so reporting attributes the channel correctly without manual tagging.
  • Multi-region support. Works on every Zoho data centre (US, EU, IN, AU, JP, CN). LeadSync detects your region from the OAuth handshake; no extra setup.
Connect TikTok Leads to Zoho CRM

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