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- Grey Ad Details Section in Lead Emails?
Why does my lead email have a grey "Ad details" section?¶
Your lead emails put the person's answers first: name, email, phone and every question on your form. Ad and form information, such as the ad name, campaign name, form name and the time the lead came in, goes in a smaller grey Ad details section underneath so it doesn't get in the way.
You only see fields there that are switched on for your account. To change them:
- Click Message Settings in the left sidebar.
- On the Email tab, go to Show fields on email body.
- Tick the fields you want and untick the ones you don't. Hide all removes the section completely.
- Click Save Changes.
Dates and times in the section use your account's timezone, which you can change under Account > Settings.
This only changes the email. Your CRM, Google Sheets, webhooks and the CSV attachment still get every field. More detail: Customizing the notification email.