How to see which SMS messages LeadSync has sent¶

Q: SMS Log

See which SMS messages LeadSync has sent, failed or skipped, and how many credits each one used, on the Reports > SMS Log page.

The SMS Log lists every text message LeadSync has tried to send from your account, so you can check what went out and what did not.

Where to find it¶

Open Reports in the menu and choose SMS Log. You can also open it from the link in the emails we send when your SMS credits run out.

What Sent, Failed and Skipped mean¶

Each message has one of three statuses:

Sent: Accepted by the carrier network.
Failed: Carrier or number error, no credit used.
Skipped: No credits at the time, no credit used.

Sent means the carrier network accepted the message; it does not confirm delivery to the handset.

Credits¶

The Credits column shows how many credits each message used. Long messages are split into segments and each segment costs one credit. See Why are my SMS credits running out faster than expected?

If messages show as Skipped¶

A skipped message means your SMS credits had run out when the lead came in. To start sending again, top up under Account > Billing, on the SMS tab. Steps are in How to add SMS credits to your account.