Skip to content

Does LeadSync work with WhatsApp Flows or click-to-WhatsApp ads?

No. LeadSync delivers leads from lead forms (Meta Instant Forms, LinkedIn, TikTok and Google lead forms) and alerts you about them. It does not read WhatsApp conversations, so it cannot capture answers from a WhatsApp Flow or a click-to-WhatsApp ad.

What LeadSync does with WhatsApp

  • Sends you the lead on WhatsApp. Every new lead from your form arrives in your WhatsApp within seconds, with an Open lead button. Setup is a phone number: see How to Set Up WhatsApp Lead Notifications.
  • Opens a chat with the lead from your own number. The lead page has a WhatsApp button that opens WhatsApp on your phone with a greeting ready to send. You send it; LeadSync never messages the lead on your behalf.

What LeadSync does not do

  • Capture WhatsApp Flows answers. A WhatsApp Flow is a form that opens inside a WhatsApp chat. Meta delivers the answers to the software connected to your WhatsApp Business number, not to Meta's lead forms, so LeadSync never sees them.
  • Capture click-to-WhatsApp ad conversations. Those ads open a chat, not a form. The conversation lives in your WhatsApp Business app or in your WhatsApp Business Platform provider's inbox.
  • Send an automated WhatsApp message to the lead. If you want the first message to go out automatically, use LeadSync's SMS autoresponder or email autoresponder, or a WhatsApp Business Platform provider for WhatsApp.

Where your Flow responses are

If you run Flows through a provider such as Wati, Interakt, Gallabox or AiSensy, each Flow submission arrives as an inbound message in that provider's inbox. Most of them offer a responses view or CSV export, and the higher plans push responses into a CRM. Check your provider's help centre for "Flow responses".

Read more